Czy zdarzyło Wam się zapomnieć przysłowiowego języka w gębie podczas rozmowy telefonicznej po angielsku? A może pojawiły się zakłócenia na linii, które uniemożliwiły poprawne zrozumienie Waszego rozmówcy? Tak czy inaczej warto mieć w zanadrzu kilka najczęściej używanych zwrotów, które sprawią, że będziecie brzmieć profesjonalnie i kompetentnie w każdej biznesowej sytuacji.

Introduction:

  • Hello, this is … I work at XYZ company and I’m calling about my order.
  • Good morning. My name is … I heard your presentation at the conference and would like to discuss it with you.
  • Hello, this is … from … office. I’m calling to confirm our appointment.
  • Good afternoon. This is … I would like to clarify something.
  • Hello, this is … I’m calling with a question for you.

Requests:

  • Could you please confirm …?
  • Could you give me more information about …?
  • Would you be so kind and help me with …?
  • Do you have a minute to review …?
  • Would you mind going over this with me?

Responses:

  • Yes, I’d be happy to.
  • Certainly, what would you like to know?
  • Sure, no problem at all.
  • Of course!
  • Not at all.

Clarification:

  • I’m sorry. I missed that. What did you just say?
  • Excuse me. I didn’t catch what you just said. Could you say it again please?
  • Sorry. I’m not sure I understand. What does that mean?
  • I’m sorry. I don’t quite understand what you mean. Can you explain it again?
  • Execuse me. I am not sure if I catch your point. Could you repeat that please?

Responeses:

  • No problem, I said…
  • I’d be happy to.
  • Of course, let me explain.
  • Certainly. What I mean is …
  • Sure, no problem at all.

Closing:

  • Thanks so much. I look forward to speaking with you again. Goodbye.
  • Goodbye and thanks for all your assistance.
  • I’ve enjoyed the conversation with you and hope we’ll talk again soon. Goodbye.
  • Thank you so much for your help and have a good day. Goodbye.
  • It’s been great talking to you. Thank you. Good bye.

Czy powyższe zwroty okazały się przydatne? Widzicie dla nich zastosowanie w codziennej pracy? Zapraszam do komentowania.

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